In Kyrgyzstan, the profession of a rescuer is usually considered to be masculine. However, many strong and fearless women work together with men in the Ministry of Emergencies. They are ready to help people in trouble 24 hours a day, seven days a week. Saving lives starts from the dispatchers’ words, “Rescue service 112, how can I help you?” Dispatchers will respond to every call and give advice. If it is not in their competence they will refer the call to relevant agents.
Their work is not visible at a glance, but the dispatchers of the rescue team play a huge role in saving people. Most often, this is a woman, whose determined actions decide how quickly the rescuers arrive on a call.
Meet today’s hero: ensign Suyun Omorova. She works as a senior officer at the MES State Dispatch Service 112 in Osh. This center was established in 2014 as a part of the UNDP project to strengthen emergency response and risk assessment in the country. With the financial support of Japan, the Unified Emergency Management Information System was created including a single emergency number 112 as well as the purchase of a hardware and software complex for 1.5 million USD.
The workdays of the dispatchers of Osh and Bishkek are held in a small room of the central department of the Ministry of Emergencies. Several hundred calls are processed here every day. Information about fires, traffic accidents and other emergencies from all over the country comes here. It is in this room that invisible work is being done to save lives by 16 employees, most of whom are women.
According to Suyun, the work in the rescue service call center was not new for her as she had already worked as a signalman before, and for 8 years now she has been proudly wearing the uniform of the employee of the Ministry of Emergencies. Being a dispatcher is not easy, besides, they work 24-hour shifts. On average, the dispatchers receive from 400 to 1000 calls per day.
“I like my work. It may seem monotonous to others and very simple, but it is not true. We not only receive calls, but we also update information, make decisions about the number of equipment and rescue services being sent. Also, if necessary, the dispatcher contacts the police, ambulance, and other emergency services. And all of these are done simultaneously. We must respond quickly, and make quick decisions because every second is precious! The location, neighborhoods, streets, houses, large objects on the way - everything should be kept in mind. Sometimes we need to guide the rescue team to make the closest route if something happened in remote regions or report about the traffic jam, etc."
Suyun Omorova, dispatcher at the Rescue service 112.
With such a busy schedule, Suyun does not have much free time. She devotes it to her beloved husband and four children.
“Every day we save people who found themselves in trouble. We need to find the right approach for every caller so that the person does not panic and aggravate the situation. To this end, as a part of the UNDP project, when our dispatch service was just established, we all took special training, including the basics of mental health assistance. It helps a lot in our daily work, but, of cause, it is not enough. While working here, I began to realize how much we lack professional psychologists and mental health social workers in our country. Unfortunately, people are not used to turning to a qualified psychologist like it is in foreign countries. Moreover, we simply do not have them as such, because there is no demand for them. I think, I shared about this a lot at home, and this influenced the choice of the future profession for my eldest daughter, who is now studying in the Psychology department of Osh State University,” says Suyun.
People of our country can be sure that by calling 112 they will receive the necessary help from professional rescuers like ensign Suyun and her colleagues.