The Kyrgyz Government introduces new tools to connect with citizens

Sep 23, 2014

Screenshot of the redesigned Government website.

Bishkek, Kyrgyzstan – On September 23, 2014, the Government of the Kyrgyz Republic will present its new, redesigned website (, online platform that connects citizens and public authorities ( and online community liaison platform of the Kyrgyz Republic Prime Minister. These new tools were developed as part of the Open Government policy.

These new communication tools will be presented by the Prime Minister Joomart Otorbaev. The event will be attended by the UN Resident Coordinator/ UNDP Resident Representative in the Kyrgyz Republic Alexander Avanessov, deputies of the Parliament KR, representatives of the KR President Office, of the KR Government Office, public authorities, civil society, international organizations and mass media.

The KR Government’s redesigned website has become more convenient and easy to use. It’s integrated with social networks and has new features like "Online requests of citizens", "Online media accreditation", "Distribution of press releases and legal acts", "e-Region", system of maintaining video and audio services for supporting the KR Government’s live video sessions etc. The website also has been adapted for easy use on mobile devices.

Internet portal "Online requests of citizens of the Kyrgyz Republic" ( will improve communication between the Government and citizens. In particular, it will allow citizens living within and outside of the country to send questions and suggestions directly to any public official on national and local levels. The site has detailed instructions and video tutorials. Every visitor can see statistics and records of all citizens’ requests. Virtual requests of citizens, sent through will have the same legal force, as paper documents.

Creating a network of Prime Minister’s community liaison offices with a video conference system was implemented with support from UNDP and the Open Society Foundations project “Capacity building facility”. The system connects 63 points across the country: the Big Hall of the Government House with a videoconferencing server that can manage up to 20 video conference participants, the Office of the President, 9 offices on a province level and 52 offices at the district level. The system was tested during a pilot meeting of the Government with governors and akims. It is planned to use this system for "live" communication of government members with population, as well as for meetings of the Government. Using video conferencing system will help speed up decision-making leading to less time and money spent, improved control of implementation of the KR Government decisions.

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Contact information

Capacity Development Facility project of UNDP and “Open Society” Foundations. Project coordinator Ainura Kaparova tel: +996-312-694370 ext. 142 (w.) +996-770-338500 (mob.)  

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