New e-governance strategy is discussed as a means to improve public services and curb corruption

10 Apr 2014

imageTouch screen information desk installed in Orok village administration. Credit: Chinara Ryskulbekova / UNDP.

Bishkek, Kyrgyzstan – A more effective, transparent, accountable, participatory and citizen oriented public administration is the main goal of a new E-Governance Strategy that was discussed in Bishkek on April 10. More than 70 participants representing different ministries and agencies, civil society and international organizations have considered the final draft E-Governance Strategy and how it is to be implemented over the next three years (2014-2017).

As part of the strategy, Kyrgyzstan plans to start preparatory works including development of roadmaps in the priority areas, individual plans for government bodies and creating enabling environment. In 2016-2017 an integrated E-Governance system is to start operating to provide citizens with the priority service.

The National Sustainable Development Strategy (NSSD) of Kyrgyzstan for 2013-2017 identifies public administration reform as one of the top priorities for the country. It states that previous reforms of the public sector did not produce desired results, they were “cosmetic” rather than real changes of socio-economic development governance processes. 

Therefore, enhancing citizens’ trust in government through fundamental modernization of its work, strengthening its professionalism and fighting corruption is at the heart of the national development strategy. The broader use of ICT solutions to bring about more efficient and cost-effective administration in an open and democratic government will be instrumental in achieving these goals.

“Transition to principles of E-Governance is a way to achieving effective delivery of public and municipal services with minimized personal contacts between citizens, businesses and the state. It will fully redesign the business processes in government that will benefit citizens as both customers and business owners”, noted Minister of Economy Temir Sariev in his opening remarks at the meeting.

UNDP in Kyrgyzstan has been assisting the Kyrgyz Government to promote E-Government since 2002 when first efforts were launched. E-Government solutions developed so far were used in municipalities, government document processing agencies and even in a number of ministries. However, the current national information system is fragmented and lacks a coordinated policy, which hampers further development of E-Governance at a faster pace. 

“This new E-Governance Strategy and Action Plan reflect new ground realities for the use of ICT solutions for providing services to citizens. We feel privileged that UNDP has played a supportive role in designing of the Strategy and will stand firm in all that will follow in terms of implementation”, sad Pradeep Sharma, Deputy Resident Representative of UNDP in Kyrgyzstan, addressing the discussion participants. 

Mr. Sharma has also pointed out the tremendous potential of ICTs in encouraging citizens’ direct participation in the governance processes and the role of partnerships with private sector, civil society and international donor organizations.

UNDP’s work in the good governance area in Kyrgyzstan focuses on three main areas: decentralization and local self-governance, access to justice/anticorruption and parliamentary reform. Democratic Governance Programme works with the President’s Office, Prime Minister’s Office, Parliament, Ministry of Justice, General Prosecutor’s Office, Ombudsman’s Institution, other ministries and non-government organizations to help strengthen their capacity and promote democratic principles of governance.